Accident & breakdown

With the Accidents and Breakdowns & damage tiles you report straight from the app. Both first open a choice: New accident 1 or New breakdown – or your previous reports 2.

Report accident – the app guides you step by step, with Next and Back:

1. Important notes – what to do now.
2. Vehicle, driver, time, place (suggested by GPS), who was at fault.
3. Voice message – tell what happened in your language. At the end, always tap Stop.
4. What happened? – course of events, injuries.
5. What is damaged? – tap the damage on the vehicle picture.
6. Other party, police, case number, photos.
7. Sign and tap Submit.

Report breakdown / damage – works the same way, just shorter: what is affected, what is defective, can the vehicle still be driven, photos, signature.

The report goes straight to the fleet team.

At the top you see where you are, e.g. "Step 3 of 10". How many steps there are depends on your company – not every company uses voice message and vehicle diagram.

1. Important notes – Call the police, If people are injured call the ambulance, Take photos, Secure the police report, Record the other party, Do not alter the vehicle. Read everything, then Next.
2. General details – vehicle, trailer and driver (can be adjusted with Change), 2nd driver (optional), Date & time, Mileage, location and Location (description), plus Liability: Own fault, Third-party fault or Unknown.
3. Voice message – depending on your company. Tell what happened, what was damaged, who in your view is at fault and whatever else you know.
4. What happened? – Accident description as text and Persons injured?
5. What was damaged? – Damage description.
6. Mark damage – depending on the vehicle. Tap the vehicle picture to mark a spot. You can tap, edit and delete markings.
7. Other party – Other party plate, Name / contact, Phone.
8. Police – Police called?, Police station, Contact, Case number.
9. Further information – remarks, photos with Add photo and Copy to my email (optional).
10. Signature – sign and tap Submit.

Required details: liability, accident description, persons injured?, police called? and the signature. If something is missing, you cannot continue – it says in red "Please select", "Please fill in" or "Please sign".

Photos: Take photos of the accident scene from different directions, all vehicles involved and all visible damage. You remove a photo with Remove photo.

Capture location fills in your position by GPS. If that does not work, it says "Location not available — please check location/permission." Then describe the place yourself under Location (description).

You can record the voice message in your language. Tap Record, use Pause and Resume to interrupt the recording, at the end tap Stop. Dispatch gets the recording and a transcript.

The app reports "Accident report sent". Without network it says "Will be sent as soon as there is a connection." – the report goes out automatically as soon as there is network again. If "Submit failed – please try again." appears, just tap Submit again.

With New breakdown you report a breakdown or damage, e.g. a burst tyre or a dent from manoeuvring. The steps:

1. Damage details – vehicle, trailer and driver (can be adjusted with Change), What is affected? – Truck, Trailer, Both or Unknown –, date, time and Mileage.
2. Damage category – e.g. tyres. If your company has stored a note for this category, it is shown above in blue. Then describe What is defective?.
3. Mark damage – depending on the vehicle, as for an accident.
4. Voice message – depending on your company.
5. Status & location – Vehicle still driveable?, Cause (if known), location and Location (description).
6. Further information – remarks, photos and Copy to my email (optional).
7. Signature – depending on your company. Then Submit.

Required details: what is affected?, damage category, what is defective? and vehicle still driveable? After that the app reports "Breakdown report sent".

Under Past accidents or Previous breakdowns you find the earlier reports of your vehicle. Each shows its number (e.g. ACC-2026-0003 for an accident, BRK-2026-0004 for a breakdown), date, licence plate, a short description and the status:

At the top you can filter by driver, e.g. All drivers or only your own reports.

Tap to open Accident detail or Breakdown detail with all details, photos and damage sketch. If you recorded a voice message, its transcript is shown under Transcript. Your remarks from the report are shown under Internal remark.